SUPPORTSupport.
Help with S9 Sampler, S9 Lava and S9 Gravity, your licence or a purchase. Email us at support@s9audio.com.
Installation & compatibility
S9 Sampler
macOS 13.3 or later. Apple Silicon and Intel; AU and VST3.
Windows 10 or later, 64-bit Intel/AMD; VST3. The beta installer is unsigned and may show an unknown-publisher warning.
Internet is required for download and activation. Use an AU- or VST3-compatible DAW.
S9 Sampler release notesS9 Lava
macOS 13.3 or later. Apple Silicon and Intel; AU and VST3.
Windows 10 or later, 64-bit Intel/AMD; VST3.
Linux x86_64; VST3. Requires glibc 2.35+, GCC 12 runtime and OpenSSL 3.
An AU- or VST3-compatible DAW. Internet for downloads and updates; the effect works offline.
OpenGL 3.2 for the animated volcano. Controls remain available if the graphics driver cannot run it.
S9 Lava release notesHelp & feedback
Open Settings > Send Feedback in S9 Sampler, S9 Lava or S9 Gravity to report a bug or suggest an improvement. App, DAW and system details are included when you send. No audio, project files or screenshots are attached.
Prefer email? Tell us what happened and include your OS, DAW and plug-in versions. Steps to reproduce help.
support@s9audio.comPlease don’t send licence credentials, passwords, or audio you do not have permission to share. For a security issue, email us with “Security report” in the subject; include affected versions and safe reproduction steps, without customer data. Privacy and data requests.
Purchases & subscriptions
Use your account to manage downloads, licences and subscriptions. Sign in with the email used at checkout or activation. For help with a purchase, contact support. Purchase terms explain refunds, withdrawal rights and subscription cancellation.
Purchase termsBusiness contact details