Refunds & withdrawal
If something is wrong, contact us. Your statutory rights remain.
Version 2026-09-09. Sales are currently closed while release and business details are finalized.
Request help or a refund
Contact contact@sz9.se with the purchase reference and problem. You can also use the transaction-support route provided by Link. We do not promise an additional unconditional money-back period on top of statutory rights. The merchant of record may make refund decisions under its applicable terms.
Statutory withdrawal
Consumers may have a 14-day withdrawal right for distance contracts. Applicable exceptions depend on the product and circumstances. For digital content supplied immediately, loss of that right requires the legally required express consent and acknowledgement, contract confirmation, and commencement of delivery. A pre-ticked box or a general terms link is not a substitute.
How to withdraw
Use the Withdraw a purchase link in the footer. Provide your purchase email and order reference. You can alternatively email an unequivocal statement that you wish to withdraw, identifying the purchase. An automatic acknowledgement confirms receipt; it is not itself a decision about eligibility.
Faults and missing delivery
If the software is faulty, does not match its description, or is not delivered, mandatory consumer remedies may include correction, a proportionate price reduction or termination and refund as applicable. The paid-beta designation does not remove these rights.
Subscriptions
To prevent future renewals, cancel through Billing in your account. Cancellation ordinarily takes effect after your paid period. This is separate from exercising an applicable withdrawal right or requesting a refund for a faulty product.
Refunded licences
When a purchase is refunded, its related access may be revoked. Other separately purchased licences remain unaffected. Refunds are handled through the original payment transaction and applicable merchant-of-record process.