Refunds & withdrawal
Contact us if something is wrong. Consumer remedies apply to beta releases too.
Version 2026-10-17.1.
Submit a withdrawal notice
Use this if an applicable withdrawal right remains. No account or reason is required. We’ll email confirmation of receipt; this does not automatically approve a refund.
You can also email support@s9audio.com. To stop subscription renewals, use your account. Privacy
Contents
Request help or a refund
Email support@s9audio.com with enough information to identify the purchase and, for a fault, describe the problem. You may also contact the seller identified on your receipt. There is no additional unconditional money-back period beyond statutory rights.
Statutory withdrawal
Consumers generally have 14 days from the contract to withdraw without a reason. For digital content supplied immediately, loss of that right requires express consent, acknowledgement, contract confirmation and commencement of supply. Without the applicable conditions, access alone is not a waiver. Ongoing services and subscriptions remain subject to the rules applicable to them. Send your withdrawal before the deadline.
How to withdraw
Use the withdrawal option on our Refunds & withdrawal page, linked from Purchase terms, or email a clear withdrawal statement identifying the contract. You may also notify us by telephone or post using the contact details in Purchase terms. Any clear statement is valid; our form is optional. No sign-in or reason is required. The online form requests your name, purchase details and acknowledgement email, then asks you to confirm withdrawal. We acknowledge the request and receipt time by email without undue delay; this acknowledgement does not determine refund eligibility.
Optional model withdrawal wording
To SZ9 AB / S9 Audio, support@s9audio.com (postal details are shown in Purchase terms): I hereby give notice that I withdraw from my contract for the following digital content/service: [product and order reference or purchase description]. Ordered on: [date]. Name: [name]. Address: [address]. Date: [date]. Signature only if sent on paper. This wording is optional; any clear withdrawal statement identifying the contract is acceptable.
Refund timing and faults
Where statutory withdrawal entitles you to reimbursement, it is made without undue delay and within the applicable legal deadline, normally 14 days after notice, using the original payment method unless another permitted method is agreed, without a refund fee. Faulty, misdescribed or undelivered software may entitle you to correction, a price reduction or termination/refund under applicable law. Tell us promptly; this does not shorten statutory claim periods.
Subscriptions and refunded licences
Cancel through the subscription-management link in your purchase account or confirmation, or contact us if you cannot use that route. Cancellation prevents future renewals and ordinarily leaves access through the paid period; it is separate from withdrawal or a faulty-product claim. A full refund unwinding a purchase ends that licence; refunding a particular product or period affects only that entitlement. A partial price reduction or goodwill payment does not itself cancel a licence. Stop using a copy whose licence has lawfully ended. Separate licences, your own files and previously lawfully rendered work remain unaffected.